CareerXL Ltd is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website careerxl.co.uk or use our services, including free consultations, paid coaching packages, CV writing services, and CareerXL+ Membership.

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1. Information We Collect

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We collect the following types of personal data:

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• Personal Identification Information: Name, email address, phone number, and any other information you voluntarily provide during consultation bookings, membership registration, or form submissions.

• Payment Information: Payment details (credit/debit card, bank account) when purchasing our services via Stripe.

• Booking & Service Information: Date and time of your bookings, services requested, and any other related information.

• Communication Data: Information you provide through interactions with our support team (email, contact form, etc.).

 

2. How We Use Your Information

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We use your personal information for the following purposes:

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• Provide Services: To process your bookings, payments, and deliver the services you requested, including coaching sessions, CV writing, and membership content.

• Improve Services: To enhance and personalise our services, including sending you information about our offerings that may be of interest to you.

• Communication: To respond to your inquiries, confirm bookings, or notify you about updates to your services or account.

• Legal Compliance: To comply with applicable laws and regulations, including data protection laws (GDPR).

 

3. Data Sharing

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We do not share your personal data with third parties except for the following reasons:

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• Payment Processing: We share necessary payment information with Stripe for transaction processing.

• Third-Party Services: We use third-party service providers (e.g., Google Workspace, Zoho, Wix) to store and manage data securely. These providers are GDPR-compliant.

• Legal Requirements: We may share your data if required to do so by law, including complying with court orders or protecting our rights.

 

4. Data Security

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We implement reasonable security measures to protect your personal data. Your data is stored securely within Google Workspace and on Wix's servers, both of which are GDPR-compliant.

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5. Your Rights

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As a data subject, you have the following rights under the UK GDPR:

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• Right to Access: You can request a copy of your personal data.

• Right to Rectification: You can correct inaccurate or incomplete information.

• Right to Erasure: You can request deletion of your personal data, subject to certain conditions.

• Right to Restrict Processing: You can ask us to limit how we use your data in some cases.

• Right to Object: You can object to certain uses of your data, such as marketing communications.

• Right to Data Portability: You can request that your personal data be transferred to another provider.

 

To exercise these rights, please contact us at info@careerxl.co.uk

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6. ICO Registration

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CareerXL Ltd is registered with the Information Commissioner’s Office (ICO) under registration number ZC024324. We are committed to compliance with UK data protection laws, including the Data Protection Act 2018 and GDPR.

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7. Cookies

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Our website uses cookies to improve your user experience. These cookies track your usage on our site and allow us to enhance the service we provide. By using our site, you consent to the storage of all cookies necessary to deliver our experience to you. These cookies are used for e-commerce cart functionality such as adding and removing items, checkout/payment and to allow you to log in and out of your account if and when you create one.

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8. DATA RETENTION

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We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

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To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

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By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

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In some circumstances you can ask us to delete your data by contacting us: info@careerxl.co.uk

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In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

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9. Changes to This Privacy Policy

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We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated date will be indicated at the top.